New batch every week · AI / LLM-ready training · Max 28 seatsBook Now →
HomeCoursesProduction Support Engineer
🖥️
Fastest Job

Production Support Engineer

A practical track for graduates who want the fastest entry into IT. Learn Linux, SQL, monitoring, incident handling and cloud support fundamentals, then grow toward senior support and SRE-style responsibilities.

Linux · SQL · Monitoring · ITIL · AWS Support · SRE Basics

30–60
Days to First Job
Linux + SQL
Core Stack
140+
Students Placed
📅 Choose Your Duration

3 Duration Options

Any Graduate

2 Months Course

Linux basics for L1 support
SQL investigation queries
Grafana/monitoring overview
ServiceNow + JIRA basics
L1 support ready in 60 days
Book Free Demo

L1 Support Engineers

3 Months Course

Advanced Linux and shell scripting
Prometheus + Grafana alerts
ITIL incident flow
AWS support concepts
Python for ops tasks
Mock interview + resume
Book Free Demo
⭐ MOST POPULAR — JOB READY

L2 to SRE Track

6 Months Course

SLO/SLI and reliability basics
Kubernetes pod debugging
AWS CloudWatch + Lambda basics
Terraform intro
5 ops projects
Placement support
Book Free Demo
📚 Detailed Curriculum

Topic-by-Topic Breakdown

Every module mapped to what companies actually interview on

🐧

Module 1: Linux for Support

6 topics

6
Essential Linux commands
Users, permissions and ownership
Process and service monitoring
Disk, memory and CPU checks
Log analysis
SSH-based troubleshooting
🗄️

Module 2: SQL for Investigation

6 topics

6
Filtering production data
JOIN-based issue tracing
Safe update/delete concepts
Checking broken records
Database health basics
Support-side reporting queries
📊

Module 3: Monitoring & Alerting

6 topics

6
Grafana dashboards
Prometheus alert concepts
CloudWatch metrics and alarms
Threshold setup
Incident triage basics
Escalation workflow
🎫

Module 4: ITIL & Ticketing Workflow

6 topics

6
ServiceNow and JIRA usage
Incident, problem and change flow
SLA and escalation handling
Runbook documentation
Shift handover best practices
Communication during outages
📜

Module 5: Automation for Ops

6 topics

6
Bash scripts for repetitive tasks
Python scripts for support tasks
Scheduled health checks
Alert to remediation workflow
Notification automation
Cron jobs and ops utilities
☁️

Module 6: Cloud & SRE Track

6 topics

6
AWS support troubleshooting
Kubernetes crash debugging
Reliability concepts
Disaster recovery basics
Capacity planning intro
Interview preparation for support/SRE roles

Tools & Technologies

Industry-standard tools you'll work with during training

LinuxSQLGrafanaPrometheusCloudWatchServiceNowJIRAAWSPythonBash

💼 Job Roles After This Course

L1 Support Engineer
L2 Support Engineer
Application Support Engineer
NOC Engineer
Cloud Support Engineer
SRE (Senior Track)

🏢 Companies That Hire

TCSInfosysIBMAccentureDXCCapgeminiBanking IT

✅ 100% Job Assistance for 6-Month Students

Resume review, LinkedIn optimization, interview prep and referrals included.

Why Choose SivDevTech

🎓

Expert Trainers

5+ years industry experience. Real project veterans teaching practical skills.

🌐

Telugu + English

Classes in Telugu, Tamil, Hindi & English. Concepts you actually understand.

📹

Recorded Sessions

Every class recorded. Revisit lectures anytime, forever.

💬

WhatsApp Support

Dedicated WhatsApp group for each batch. Doubts answered within hours.

🏆

Certificate

Industry-recognized completion certificate for your resume & LinkedIn.

📊

Small Batches

Maximum 28 students per batch. Personalized attention guaranteed.

🖥️

Ready to Start Your Support Engineer Career?

Book a free 1-on-1 demo session. We'll guide you to the right plan based on your background and goals.

🎓 Book Free Demo Session 9160232405

No fees for demo · No commitment · Free counselling

Back to All Courses