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Fastest Job

Production Support Engineer

A practical track for graduates who want the fastest entry into IT. Learn Linux, SQL, monitoring, incident handling and cloud support fundamentals, then grow toward senior support and SRE-style responsibilities.

Linux · SQL · Monitoring · ITIL · AWS Support · SRE Basics

30–60
Days to First Job
Linux + SQL
Core Stack
140+
Students Placed
📅 Choose Your Duration

3 Duration Options

Any Graduate

2 Months Course

Linux basics for L1 support
SQL investigation queries
Grafana/monitoring overview
ServiceNow + JIRA basics
L1 support ready in 60 days
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L1 Support Engineers

3 Months Course

Advanced Linux and shell scripting
Prometheus + Grafana alerts
ITIL incident flow
AWS support concepts
Python for ops tasks
Mock interview + resume
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⭐ MOST POPULAR — JOB READY

L2 to SRE Track

6 Months Course

SLO/SLI and reliability basics
Kubernetes pod debugging
AWS CloudWatch + Lambda basics
Terraform intro
5 ops projects
Placement support
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📚 Detailed Curriculum

Topic-by-Topic Breakdown

Every module mapped to what companies actually interview on

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Module 1: Linux for Support

6 topics

6
✓Essential Linux commands
✓Users, permissions and ownership
✓Process and service monitoring
✓Disk, memory and CPU checks
✓Log analysis
✓SSH-based troubleshooting
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Module 2: SQL for Investigation

6 topics

6
✓Filtering production data
✓JOIN-based issue tracing
✓Safe update/delete concepts
✓Checking broken records
✓Database health basics
✓Support-side reporting queries
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Module 3: Monitoring & Alerting

6 topics

6
✓Grafana dashboards
✓Prometheus alert concepts
✓CloudWatch metrics and alarms
✓Threshold setup
✓Incident triage basics
✓Escalation workflow
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Module 4: ITIL & Ticketing Workflow

6 topics

6
✓ServiceNow and JIRA usage
✓Incident, problem and change flow
✓SLA and escalation handling
✓Runbook documentation
✓Shift handover best practices
✓Communication during outages
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Module 5: Automation for Ops

6 topics

6
✓Bash scripts for repetitive tasks
✓Python scripts for support tasks
✓Scheduled health checks
✓Alert to remediation workflow
✓Notification automation
✓Cron jobs and ops utilities
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Module 6: Cloud & SRE Track

6 topics

6
✓AWS support troubleshooting
✓Kubernetes crash debugging
✓Reliability concepts
✓Disaster recovery basics
✓Capacity planning intro
✓Interview preparation for support/SRE roles

Tools & Technologies

Industry-standard tools you'll work with during training

LinuxSQLGrafanaPrometheusCloudWatchServiceNowJIRAAWSPythonBash

💼 Job Roles After This Course

L1 Support Engineer
L2 Support Engineer
Application Support Engineer
NOC Engineer
Cloud Support Engineer
SRE (Senior Track)

🏢 Companies That Hire

TCSInfosysIBMAccentureDXCCapgeminiBanking IT

✅ 100% Job Assistance for 6-Month Students

Resume review, LinkedIn optimization, interview prep and referrals included.

Why Choose SivDevTech

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Expert Trainers

5+ years industry experience. Real project veterans teaching practical skills.

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Telugu + English

Classes in Telugu, Tamil, Hindi & English. Concepts you actually understand.

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Recorded Sessions

Every class recorded. Revisit lectures anytime, forever.

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WhatsApp Support

Dedicated WhatsApp group for each batch. Doubts answered within hours.

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Certificate

Industry-recognized completion certificate for your resume & LinkedIn.

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Small Batches

Maximum 28 students per batch. Personalized attention guaranteed.

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Ready to Start Your Support Engineer Career?

Book a free 1-on-1 demo session. We'll guide you to the right plan based on your background and goals.

🎓 Book Free Demo Session 9160232405

No fees for demo · No commitment · Free counselling

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